Customer FAQ's

We have compiled a list of Frequently Asked Questions, related to our customer correspondence.

FAQ's are a great way to identify the types of topics that may be of interest to a wider group of individuals who share a common business sector.

Q. How can tiny LED's produce anything like the performance of an IR lamp incorporating a 500 Watt bulb?

A. The frequency of the generated light is very tightly controlled during the manufacture of the LED. This is referred to as "Narrow Band" illumination, whereas an incandescent bulb uses a relatively inefficient filter to cut out the unwanted visible frequencies. 

The resultant IR illumination projected to the scene by our LED illuminator is actually greater than that of the market leading incandescent IR illuminator.

Q. Is the beam width as wide as that of my incandescent bulb based IR illuminator?

A. The beam width of our Infra-LED IR illuminator is likely to be far greater and much more evenly spread. This is due to the fact that our LED illuminator produces a distributed source, rather than a point source. This means that the light generated does not tend to pool in hot spots close to the illuminator.

Q. Aren't Incandescent IR lamps cheaper than LED illuminators?

A. Pro-Optocam Ltd offer very competitively priced alternatives to incandescent IR illumination. When operating and maintenance costs are considered, our LED illuminators shatter the cost of maintaining a reliable IR lighting system.

Q. Don't LED's fail like a bulb anyway?

A. No not like a bulb, it's not impossible for an individual LED to fail during the life of the array, this does not however compromise the operation of the whole illuminator, unlike the case of the incandescent lamp. 

Q. Can I lengthen or shorten the lamp cable without effecting the LED illuminator performance?

A. This is a very important question, the cable length supplied is nominally 4 mtrs, and for the majority of applications this is an ideal length. Our PSU's are accurately adjusted during manufacture to operate our illuminators on 4 mtrs of cable. Please contact our technical support for information before extending or decreasing the cable lengths.

Q. Which wavelength is best for me 850 or 940nm?

A. The answer to this question depends on the performance of your camera and the range of illumination required. As a general rule most CCD cameras have a greater sensitivity to 850nm IR than 940nm. 940nm offers the added benefit of covert illumination and the latest generation Xwave cameras perform well under 940nm IR.

Q. Where can I buy the Infra-LED IR illuminator manufactured by Pro-Optocam Ltd?

A. Trade enquiries should be directed to our Sales Office on 01469 588 855. We deal directly with our Trade customers in order to ensure a high level of technical support & service.

End users are free to contact us to discuss any aspect of our product range or to arrange a demonstration. If you are looking for a local installer with knowledge of our products we would be happy to recommend one of our Trade associates.